Customer Service Orientation-DILC

DILC has a customer-service orientation that informs its activities. This Orientation means:

• UPD constituents, especially the faculty, are DILC's direct "customers"
• Every DILC personnel strives to understand the needs of its customers while providing efficient service
• DILC duties are carried out in the best professional manner possible
• DILC values customer's feedback being essential in the improvement of DILC services