Customer Service Orientation-DILC

DILC has a customer-service orientation that informs its activities. This Orientation means:

• UPD constituents, especially the faculty, are DILC's direct "customers".
• DILC personnel strive to understand the needs of their customers while providing efficient service.
• DILC duties are carried out in the best professional manner possible. It means, in part, that every DILC personnel is expected to be respectful and, at all times, carry out tasks to the best of his or her abilities.
• DILC values customer's feedback being essential in the improvement of DILC services.
• DILC personnel strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.