Customer Service Orientation-DILC

Interactive Learning Center Diliman Customer-Service Orientation informs the Center's activities.

This Orientation means:

UPD constituents, especially the faculty, are ILC Diliman's direct customers.
ILCD personnel shall strive to understand the needs of their customers while providing efficient service.
ILCD duties are carried out in the best professional manner possible. It means, in part, that ILCD personnel are expected to be respectful and, at all times, carry out their tasks to the best of their abilities.
ILCD values customers' feedback being essential in the improvement of ILCD services.
ILCD personnel shall strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
ILCD shall endeavor to avoid unnecessary, avoidable, unannounced interruption of its online services, including UVLe, iskWiki!, ILCD website.