Customer Service Orientation-DILC: Difference between revisions
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DILC has a customer-service orientation that informs its activities. This Orientation means: | DILC has a customer-service orientation that informs its activities. This Orientation means: | ||
* UPD constituents, especially the faculty, are DILC's direct "customers" | * UPD constituents, especially the faculty, are DILC's direct "customers". | ||
* Every DILC personnel strives to understand the needs of its customers while providing efficient service | * Every DILC personnel strives to understand the needs of its customers while providing efficient service. | ||
* DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that every DILC personnel is expected to be respectful and, at all times, carry out tasks to the best of his or her abilities. | * DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that every DILC personnel is expected to be respectful and, at all times, carry out tasks to the best of his or her abilities. | ||
* DILC values customer's feedback being essential in the improvement of DILC services | * DILC values customer's feedback being essential in the improvement of DILC services. | ||
* Every DILC personnel strives to answer inquiries and requests from customers as satisfactorily and quickly as possible. | |||
Revision as of 15:03, 28 January 2009
DILC has a customer-service orientation that informs its activities. This Orientation means:
- UPD constituents, especially the faculty, are DILC's direct "customers".
- Every DILC personnel strives to understand the needs of its customers while providing efficient service.
- DILC duties are carried out in the best professional manner possible. It means, in part, that every DILC personnel is expected to be respectful and, at all times, carry out tasks to the best of his or her abilities.
- DILC values customer's feedback being essential in the improvement of DILC services.
- Every DILC personnel strives to answer inquiries and requests from customers as satisfactorily and quickly as possible.