Customer Service Orientation-DILC: Difference between revisions

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DILC has a customer-service orientation that informs its activities. This Orientation means:
[[UP DILC]]'s Customer-Service Orientation informs the Center's activities. This Orientation means:


* UPD constituents, especially the faculty, are DILC's direct "customers"
* UPD constituents, especially the faculty, are DILC's direct customers.
* Every DILC personnel strives to understand the needs of its customers while providing efficient service
* DILC personnel shall strive to understand the needs of their customers while providing efficient service.
* DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that every DILC personnel is expected to be respectful and, at all times, carry out tasks to the best of his or her abilities.
* DILC duties are carried out in the best '''professional''' manner possible. It means, in part, that DILC personnel are expected to be respectful and, at all times, carry out their tasks to the best of their abilities.
* DILC values customer's feedback being essential in the improvement of DILC services
* DILC values customers' feedback being essential in the improvement of DILC services.
* DILC personnel shall strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
* DILC shall endeavor to avoid unnecessary, avoidable, unannounced interruption of its online services, including UVLe, iskWiki!, DILC website.
 
 
[[Category:DILC Matters]]

Latest revision as of 21:25, 18 October 2011

Diliman Interactive Learning Center's Customer-Service Orientation informs the Center's activities. This Orientation means:

  • UPD constituents, especially the faculty, are DILC's direct customers.
  • DILC personnel shall strive to understand the needs of their customers while providing efficient service.
  • DILC duties are carried out in the best professional manner possible. It means, in part, that DILC personnel are expected to be respectful and, at all times, carry out their tasks to the best of their abilities.
  • DILC values customers' feedback being essential in the improvement of DILC services.
  • DILC personnel shall strive to answer inquiries and requests from customers as satisfactorily and quickly as possible.
  • DILC shall endeavor to avoid unnecessary, avoidable, unannounced interruption of its online services, including UVLe, iskWiki!, DILC website.
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