Helpdesk (DILC)

From Iskomunidad
Revision as of 22:30, 9 February 2013 by Pasy (talk | contribs)

dilc.info/help

DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services.

Features

  • consolidation of messages from various channels (email, fax, phone, SMS)
  • grouping of staff operators by departments or teams
  • alerts for received messages and overdue tickets
  • reporting of team and individual performance
Retrieved from "https://iskomunidad.upd.edu.ph/index.php?title=Helpdesk_(DILC)&oldid=32516"