Helpdesk (DILC): Difference between revisions

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DEMO-W-0, DEMO-W-R, DILC, DILCDEV, KSSPSysAd, Bureaucrats, logged, Administrators
3,279 edits
Pasy (talk | contribs)
DEMO-W-0, DEMO-W-R, DILC, DILCDEV, KSSPSysAd, Bureaucrats, logged, Administrators
3,279 edits
Line 11: Line 11:
* internal notes for tickets
* internal notes for tickets
* knowledge base of pre-made responses
* knowledge base of pre-made responses
* archival of concerns and responses




[[Category:DILC Matters]]
[[Category:DILC Matters]]

Revision as of 22:57, 9 February 2013

dilc.info/help

DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services.

Features

  • consolidation of messages from various channels (email, fax, phone, SMS)
  • grouping of staff operators by departments or teams
  • alerts for received messages and overdue tickets
  • reporting of team and individual performance
  • transfer of ticket to another individual or department or team
  • internal notes for tickets
  • knowledge base of pre-made responses
  • archival of concerns and responses
Retrieved from "https://iskomunidad.upd.edu.ph/index.php?title=Helpdesk_(DILC)&oldid=32518"