Helpdesk (DILC): Difference between revisions
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New page: =dilc.info/help= DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services. <br /><br /> ==Features== * consolidation of messages from various... |
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DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services. | DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services. | ||
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Revision as of 22:30, 9 February 2013
dilc.info/help
DILC Helpdesk is a support ticket system for efficiently addressing concerns relating to DILC services.
Features
- consolidation of messages from various channels (email, fax, phone, SMS)
- grouping of staff operators by departments or teams
- alerts for received messages and overdue tickets
- reporting of team and individual performance